Call Center
Call Center Solutions
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. PABX.LK call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.
PABX.LK call center solution has all the features associated with high end and high cost propriety call center solutions. A good call center helps puts your small business on the track to success. PABX.LK gives you an instant 24/7/365 customer service at far less than the cost of in-house employees. Whether your customers are around the corner or across the world, we’ve got you covered.
Key offerings
Features
Benefits
Automatic call distribution
Interactive voice response
Voice logger
Voice blasting
Hosted dialer
CRM integration
SMS integration
Live/current agent monitoring
Report and campaign statistics
Voicemail to email
Missed call alert on agent screen
Call history search and dial option
Feedback IVR
Sticky agent and account based call routing
Manual, progressive & predictive dialing
Outbound ACD
Longest idle agent based routing
Call back scheduling
Multiple campaign management
Multiple dialing modes
Agent inter dialing support
Call forward and three way conferencing
DNC list management
Agent call intervention
Real time supervision
Music on hold
Call transfer
Call retrieval
Interactive voice response
Automatic call distribution
Skill based routing
Inbound call pop up
Most idle agent based routing
Real time supervision
Agent call intervention
Call back scheduling
Call conferencing
Call Center Support Service
Above all, we want to help your business grow. Our call center services for small or large business are an important part of our clients’ toolkits. We give you friendly, professional customer service associates to make sure your callers always reach a live person when they contact your business.
Adding a call center to your business helps you get the most out of your marketing budget. When you spend money to generate inbound leads, you don’t want to miss those calls. Our call center receptionists help avoid abandoned shopping carts, because we’re there to give a best technical support and clear up doubts that keep customer from checking out.
Partner with Us for Smarter, Scalable Communication.
We’re here to answer your questions and help you choose the perfect PBX, VoIP, or call center solution for your business.
Your benefits:
- Cost-Effective Solutions
- Scalable & Flexible
- Advanced Features
- Expert Support
- Reliable Communication Systems
- Tailored Solutions
What happens next?
We Schedule a call at your convenience
We do a discovery and consulting meting
We prepare a proposal
