Today, every person expects top-notch customer service and after-sales support. This is further true for healthcare establishments. According to a Deloitte report, tele-medicine will attract 7 million patients by 2018. With the growing relevance of virtual healthcare, improving patient experience, integrating various medical services and streamlining processes will be a top priority for hospitals in the coming years.
In short, there is a growing need to leverage PABX technology and adopt a customer experience platform that improves buyer’s journey with call center for healthcare.

Overview

Fennix brings unique telephony solution to health care sector which facilitates better and efficient communication as compared to a traditional EPABX. It help to improve the communication between patient and doctors or hospital staffs and enhance productivity while keeping the cost under control.

Features

  • Smart Phone with Wi-Fi Client
  • Code based Alarm
  • Appointment scheduling/reminders
  • Video Conference facility
  • Paging System
  • Call recording facility
  • Third party software integration

Benefits

  • Built In Recording
  • Call Detail Report
  • Voice Mail to Email
  • Fax To E mail
  • Auto Attendants
  • Ring Group
  • Music on Hold
  • FOP – Web based
  • Receptionist Console
  • Room /Extension wise Billing
  • Third Party Software
  • Integration (HMIS / CRM etc)
3 Primary Concerns for Healthcare Organizations

► Poor Call Connect Rate: Reaching out to the customers as well as high call abandonment rates

► Agent Productivity – Higher agent response time

► Keeping pace with multi-channel customer demands: Appointment booking/cancellation, handling complaints