Call Center Solution

Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. PABX.LK call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.

PABX.LK call center solution has all the features associated with high end and high cost propriety call center solutions. A good call center helps puts your small business on the track to success. PABX.LK gives you an instant 24/7/365 customer service at far less than the cost of in-house employees. Whether your customers are around the corner or across the world, we’ve got you covered.

Key offerings

  • Automatic call distribution
  • Interactive voice response
  • Voice logger
  • Voice blasting
  • Hosted dialer
  • CRM integration
  • SMS integration
  • Live/current agent monitoring
  • Report and campaign statistics
  • Voicemail to email
  • Missed call alert on agent screen
  • Call history search and dial option
  • Feedback IVR
  • Sticky agent and account based call routing

Features

  • Manual, progressive & predictive dialing
  • Outbound ACD
  • Longest idle agent based routing
  • Call back scheduling
  • Multiple campaign management
  • Multiple dialing modes
  • Agent inter dialing support
  • Call forward and three way conferencing
  • DNC list management
  • Agent call intervention
  • Real time supervision
  • Music on hold
  • Call transfer
  • Call retrieval
 

Benefits

  • Interactive voice response
  • Automatic call distribution
  • Skill based routing
  • Inbound call pop up
  • Most idle agent based routing
  • Real time supervision
  • Agent call intervention
  • Call back scheduling
  • Call conferencing

Call center support services

Above all, we want to help your business grow. Our call center services for small or large business are an important part of our clients’ toolkits. We give you friendly, professional customer service associates to make sure your callers always reach a live person when they contact your business.

Adding a call center to your business helps you get the most out of your marketing budget. When you spend money to generate inbound leads, you don’t want to miss those calls. Our call center receptionists help avoid abandoned shopping carts, because we’re there to give a best technical support and clear up doubts that keep customer from checking out.